Auburn is home to some genuinely heartwarming places. Following that statement, you might expect to hear about great restaurants or self-care providers, but did you know a computer shop could also make the list? I was surprised, too, until I impulsively turned into a small shopping center and discovered PC Solutions. This decision led me to one of the most heartwarming experiences I've had in a long time, and it involved a computer, not warm soup, a live quartet performance, or an unexpected encounter with an old friend from second grade. Keep reading to discover why PC Solutions is the go-to place for all your computer needs.
Communication is King
PC Solutions is known for providing excellent customer service, including communication. Let me share a brief story of my computer troubles. My old computer started making a strange noise, which anyone could tell was not good news. Occasionally, it would sound like a small jet engine was starting up inside its mysterious inner workings. As someone who relies heavily on my computer for work, I couldn't afford any meltdowns during my shift. I realized that if my laptop died, I would lose everything even though I have data stored on the Cloud. So, I decided to buy a new computer before calamity struck.
While driving home with my new computer, I passed a sign that read PC Solutions. I recalled that a friend had recommended this place and decided to check it out. Even though I had not made an appointment and it was in the middle of the workday, I walked into the shop and saw two men working on computers at the counter. Both immediately offered to help, and for the next half hour, we had a conversation about computers that left me feeling well-informed and with a new task on my hands - returning the laptop I had just purchased prior to shopping at PC Solutions.
I decided to exchange my computer primarily because of the excellent communication I experienced at PC Solutions. Even though I shared that I had just bought a laptop, I was encouraged to keep it because it was a good deal for the price. There was no pressure to buy from PC Solutions. The sales and repair technician took the time to explain how different components affect a computer's speed, storage, and ease of use. The goal was to empower me with the knowledge needed to get me off to the right start with my new computer. There are no strings attached to the time at all. I was treated with the same time and consideration as any other customer, even though I had just purchased a computer from a competitor. We also talked about future needs such as loading programs, transferring data, and repair needs. By the time I factored in the ease of getting technical assistance, the price, and the additional programs offered with a PC Solutions computer, I knew that going with these shops was the best decision for me. PC Solutions offers more than just computer sales and repair, though. Please read on to learn more.
The Goal is Customer Satisfaction
I agree entirely that customer satisfaction is crucial for the success of any business. It's great to witness that firsthand. PC Solutions is dedicated to making every customer happy. They have a well-coordinated approach to ensuring customer satisfaction, including the quality of their products. I noticed that they only sell Lenovo laptops, which is a testament to their commitment to selling reliable, high-quality products. It makes sense since PC Solutions has a longstanding reputation in the community as a locally owned business. Despite facing competition from national retailers, it's impressive to see that they have been able to maintain their success.
I didn't plan to test PC Solutions' customer service, but I had an opportunity to do so. The day after I bought my computer, I made a mistake while following the instructions given to me by the staff. I called PC Solutions, and the same person who helped me the previous day answered my call. Even though he had explained the process to me in detail, I forgot some of the instructions and didn't write them down. This is a mistake I often make because somewhere along the way, receiving instructions, I get the idea that I know what I'm doing.
Despite less than 24 hours passing since my previous call, the staff at PC Solutions was still accommodating. They treated me as if it was the first time I was hearing the information, and I didn't feel judged for my mistake. They were patient and kind, and I felt supported and appreciated. I highly recommend PC Solutions for anyone looking to buy a new computer, laptop, or tablet or those who need repair services. They offer excellent customer service and will take care of all your needs.
Stanford Ranch Self Storage
Auburn is such a gold mine (yes, a pun since it is a gold rush town) of unique shops and restaurants. It's conveniently located just fifteen minutes east of Rocklin. As your Rocklin neighborhood self-storage facility, Stanford Ranch Self Storage is committed to promoting businesses like PC Solutions. We want to support the great work they are doing, and, at the same time, we want to provide our loyal customers with referrals to places we know will take good care of them. We learn of places like PC Solutions from members of our community. If you know of a shop, restaurant, or fun activity you'd like us to share, please stop by our state-of-the-art self-storage facility. At Stanford Ranch Self Storage, we look forward to hearing from you.
PC Solutions
249 Grass Valley Hwy, Auburn, CA 95603
530-885-6260
Hours of Operation: 9:00 A.M. to 6:00 P.M. Monday through Friday. Closed on weekends.
https://www.pcsauburn.com/category-s/117.htm