Website Terms of Use
Effective Date: August 20, 2026
These Website Terms of Use (“Terms”) govern your access to and use of www.SmartSelfStorage.com, including the webpages for individual Smart Self Storage locations accessible through the website, and any related online features, content, tools, forms, reservation functions, and links made available through the website (collectively, the “Website”).
Please read these Terms carefully. By accessing or using the Website, you agree to these Terms. If you do not agree to these Terms, please do not use the Website.
1. Website Operator and Covered Entities
The Website is owned and operated by Carlo Development LLC (“Carlo Development”). The Website uses the Smart Self Storage name and related branding to provide information concerning a network of separately owned self-storage facilities.
The Website also provides information and online functionality relating to self-storage facilities owned by separate legal entities (each, a “Facility Owner” and collectively, the “Facility Owners”). The Facility Owner responsible for a particular facility is identified in the applicable Facility Agreement and may also be identified in location-specific disclosures. Carlo Development and the Facility Owners are sometimes referred to collectively in these Terms as the “Smart Self Storage Parties.”
Each Facility Owner is a separate legal entity responsible for the facility that it owns and for rental transactions entered into with customers of that facility. The Facility Owners are not franchisees of Carlo Development, and the use of the Smart Self Storage name, common branding, this Website, common marketing materials, technology, service providers, or administrative resources does not make any Facility Owner a franchisee of Carlo Development or create a franchise relationship among the Smart Self Storage Parties.
Similarly, the operation of this Website by Carlo Development does not, by itself, make Carlo Development the owner, lessor, or operator of an individual storage facility or make one Facility Owner responsible for the acts or obligations of another Facility Owner. No Smart Self Storage Party has authority to bind another Smart Self Storage Party merely because the parties utilize common branding or the Website.
Nothing in these Terms is intended to alter any actual contractual relationship that may separately exist among the Smart Self Storage Parties.
2. Relationship to Rental Agreements and Other Facility-Specific Terms
These Terms govern use of the Website. They do not replace or modify any rental agreement, lease, occupancy agreement, vehicle or boat storage agreement, payment authorization, promotional terms, facility rules, or other agreement between you and a Facility Owner (collectively, a “Facility Agreement”).
If you rent or reserve storage space or obtain another service from a facility, your contractual relationship concerning that storage space or service is with the Facility Owner identified in the applicable Facility Agreement, unless the Facility Agreement expressly provides otherwise.
If there is a conflict between these Terms and an executed Facility Agreement concerning your rental, storage unit, payment obligations, access rights, stored property, facility rules, dispute-resolution procedures, or other matters governed by the Facility Agreement, the Facility Agreement controls.
Additional terms displayed in connection with a particular promotion, reservation, service, or transaction also apply to that promotion, reservation, service, or transaction.
3. Website Information; Facility Features and Availability
The Website is intended to provide general information regarding Smart Self Storage locations, storage options, unit sizes, pricing, promotions, amenities, access hours, services, and other facility features.
Because features and availability differ among facilities, information appearing on the Website may not apply to every location. Storage unit availability, prices, promotions, discounts, office and access hours, security features, vehicle or boat storage, moving trucks, elevators, climate control or air conditioning, alarms, surveillance systems, and other amenities may vary by location and may change.
You should confirm information material to your rental decision directly with the applicable facility.
Photographs, maps, floor plans, diagrams, descriptions, and measurements are provided for general informational and comparison purposes. Advertised storage-space dimensions are approximate, and storage spaces are not necessarily rented on the basis of precise square-foot measurements. Actual dimensions, configuration, features, and usable space may vary.
4. Pricing, Promotions, and the First Year Price Guarantee
Prices, discounts, promotional offers, and other incentives displayed on the Website are subject to availability, eligibility requirements, participating-location restrictions, applicable promotional terms, and any conditions disclosed in connection with the offer.
The Website may advertise a complimentary move-in truck or truck-and-driver program at participating facilities. Such programs are available only at participating locations and for eligible new move-ins, are subject to availability, scheduling, and applicable program terms and conditions, and may vary by location. The availability of a truck or driver is not guaranteed unless expressly confirmed by the applicable facility.
Unless expressly stated otherwise in an applicable Facility Agreement or promotional terms, displaying a price or promotion on the Website does not constitute an irrevocable offer and does not guarantee that a particular unit will remain available at that price.
References on the Website to the “1st Year Price Guarantee” or similar pricing programs are subject to the terms, exclusions, and eligibility requirements applicable to the particular facility and rental. The applicable Facility Agreement and any facility-specific promotional terms govern the customer’s actual rental rate and any price guarantee.
The Website does not amend or supersede an executed Facility Agreement.
5. Online Reservations, Holds, and Rentals
Certain portions of the Website may permit you to inquire about, reserve, hold, or rent a storage unit or other storage space.
Unless expressly stated otherwise during the applicable transaction, submitting an online reservation or hold request does not itself create a leasehold, tenancy, bailment, or other possessory interest in a storage unit.
A storage rental is subject to availability, verification of applicable information, completion of the Facility Owner’s rental process, acceptance of the applicable Facility Agreement, payment of applicable charges, and satisfaction of any other lawful rental requirements.
To the extent permitted by applicable law and any specific reservation terms presented to you, a Facility Owner may correct pricing or availability errors or decline or cancel a reservation that cannot be fulfilled.
6. Online Payments and Third-Party Services
The Website may provide links to, or incorporate functionality provided by, third-party service providers, including payment processors, reservation platforms, maps, video services, communications tools, analytics providers, social media platforms, and other technology or service providers.
Third-party service providers that support Website functionality may receive or process information in connection with those services, as described in the Smart Self Storage Privacy Policy and any Cookie Notice or privacy-preference tool made available on the Website. When you leave the Website or interact directly with a third-party website, platform, or service, your use of that third-party service may also be governed by the third party’s own terms and privacy policy.
The Smart Self Storage Parties do not control separate third-party websites or services and are not responsible for their availability, content, security, privacy practices, or performance, except to the extent responsibility cannot lawfully be excluded.
A link to or integration with a third-party service does not necessarily constitute an endorsement of that third party.
7. Security and Surveillance Information
The Website may describe features such as video surveillance, electronic gates, personalized access codes, individual unit alarms, controlled access, on-site management, lighting, or other facility features.
Such descriptions are intended to identify facility features and do not constitute a representation, warranty, or guarantee that any facility, storage unit, vehicle, or stored property is secure from theft, burglary, vandalism, fire, water damage, casualty, unauthorized access, or other loss or damage.
The availability and operation of security-related features vary by location and may be subject to interruption, maintenance, malfunction, or other circumstances.
Any obligations relating to the care, custody, security, insurance, or risk of loss of stored property are governed by the applicable Facility Agreement and applicable law.
8. Permitted Use of the Website
You may use the Website only for lawful purposes and in accordance with these Terms.
You agree not to:
- use the Website in violation of applicable law;
- attempt to gain unauthorized access to the Website, its servers, accounts, systems, or networks;
- interfere with or disrupt the operation or security of the Website;
- introduce viruses, malicious code, automated attacks, or other harmful technology;
- use bots, scrapers, crawlers, or automated means to collect Website content or data except as authorized by Carlo Development or permitted by applicable law;
- impersonate another person or misrepresent your identity or authority;
- submit information that you know is materially false or misleading;
- use the Website to infringe the intellectual-property, privacy, publicity, or other rights of another person; or
- use the Website for any fraudulent, abusive, or commercially exploitative purpose unrelated to obtaining information about or legitimately using Smart Self Storage services.
Carlo Development may restrict or terminate access to the Website for conduct that violates these Terms or threatens the integrity or security of the Website.
9. Eligibility for Transactions
You may browse publicly available portions of the Website regardless of whether you are a customer.
However, you may enter into a rental or other binding transaction through the Website only if you are legally capable of entering into the applicable agreement. If you act on behalf of a business or other entity, you represent that you have authority to bind that entity.
10. Intellectual Property
The Website and its contents, including text, graphics, photographs, videos, logos, designs, layouts, software, icons, and other materials, are owned by or licensed to Carlo Development, a Facility Owner, or another applicable rights holder and are protected by copyright, trademark, and other intellectual-property laws.
Subject to these Terms, you may access and use the Website for your personal or internal business purposes in connection with evaluating or using Smart Self Storage services.
You may not reproduce, distribute, modify, publicly display, publish, sell, license, create derivative works from, or commercially exploit Website content without the prior written authorization of the applicable rights holder, except as permitted by law.
Nothing in these Terms grants you ownership of or a license to use any Smart Self Storage trade name, trademark, logo, service mark, or other branding except as necessary to access and use the Website as permitted by these Terms.
11. Feedback
If you voluntarily provide suggestions, ideas, or other feedback regarding the Website or Smart Self Storage services that is not submitted as part of a confidential communication, Carlo Development may use that feedback for legitimate business purposes without restriction or compensation to you.
This Section does not give Carlo Development ownership of personal information, rental records, job-application materials, or other information subject to the Privacy Policy or other applicable legal obligations.
12. Privacy
Information collected through or in connection with the Website is handled in accordance with the Smart Self Storage Privacy Policy and any Cookie Notice or privacy-preference tool made available on the Website, as applicable.
The Website may use cookies, pixels, analytics tools, communications technologies, and similar technologies to operate, secure, improve, and understand use of the Website and, where applicable, for other purposes described in the Privacy Policy and related privacy disclosures. Third-party service providers may receive or process information in connection with those technologies as described in those disclosures.
Where the Website presents privacy, cookie, or similar preference controls, you may use those controls to manage the choices made available to you. The Privacy Policy and any related privacy disclosures provide additional information concerning applicable data practices and privacy choices.
Unless a Website feature expressly requests particular information, general contact, inquiry, or communications functionality should not be used to submit Social Security numbers, financial-account credentials, medical information, or other highly sensitive personal information.
The Privacy Policy and related privacy disclosures are separate from these Terms and should be reviewed for information concerning the collection, use, disclosure, and protection of personal information.
13. Accessibility
Smart Self Storage is committed to providing access to its Website and services. Information regarding Website accessibility and methods for reporting accessibility difficulties is available in the Website’s Accessibility Statement.
14. Website Availability and Changes
Carlo Development may modify, update, suspend, discontinue, or restrict all or part of the Website from time to time.
Carlo Development does not warrant that the Website will always be available, uninterrupted, error-free, or free of harmful components. Maintenance, technical problems, third-party service interruptions, cybersecurity events, Internet failures, and other circumstances may temporarily affect Website availability or functionality.
15. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
THE SMART SELF STORAGE PARTIES DISCLAIM WARRANTIES RELATING TO THE WEBSITE, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT TO THE EXTENT SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.
THE SMART SELF STORAGE PARTIES DO NOT WARRANT THAT INFORMATION ON THE WEBSITE WILL ALWAYS BE COMPLETE, CURRENT, OR ERROR-FREE.
Nothing in this Section limits any express warranty or obligation contained in an applicable Facility Agreement.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NO SMART SELF STORAGE PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE WEBSITE OR THESE TERMS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THE SMART SELF STORAGE PARTIES FOR CLAIMS ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS SHALL NOT EXCEED $100. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OR THEORY OF THE CLAIM, INCLUDING CONTRACT, TORT, STATUTE, OR OTHERWISE, TO THE EXTENT PERMITTED BY LAW.
These limitations apply only to claims arising out of or relating to the Website or these Terms. They do not supersede liability provisions contained in an applicable Facility Agreement with respect to a storage rental or other facility transaction.
Nothing in these Terms excludes or limits liability to the extent such liability cannot lawfully be excluded or limited, including liability arising from fraud, willful injury, violation of law, or any other liability that applicable law prohibits a party from disclaiming or limiting.
17. Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold harmless the Smart Self Storage Parties and their respective officers, managers, employees, and agents from third-party claims, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from your unlawful misuse of the Website, your material violation of these Terms, or your infringement of another person’s rights.
This Section does not require a consumer to indemnify any Smart Self Storage Party for that party’s own negligence, misconduct, or violation of law.
18. Governing Law and Disputes
These Terms and disputes arising out of or relating to use of the Website are governed by the laws of the State of California, without regard to conflict-of-laws principles.
Unless an applicable Facility Agreement provides otherwise with respect to a dispute within its scope, any judicial proceeding arising out of or relating to these Terms or use of the Website shall be brought in a state or federal court of competent jurisdiction in California, subject to applicable venue requirements.
These Terms do not replace or modify any arbitration, dispute-resolution, venue, or governing-law provision contained in an applicable Facility Agreement. Any such provision continues to govern disputes within its scope.
19. Changes to These Terms
Carlo Development may update these Terms from time to time to reflect changes to the Website, business practices, or applicable requirements.
When the Terms are materially revised, the updated version will be posted on the Website with a revised Effective Date. Your continued use of the Website after the revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Revised Terms apply prospectively to use of the Website on and after their stated Effective Date and do not retroactively modify an executed Facility Agreement or alter the terms applicable to Website use occurring before the revised Effective Date.
20. Severability; No Waiver; Entire Agreement
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.
A failure to enforce any provision of these Terms on one occasion does not waive the right to enforce that provision on another occasion.
These Terms, together with any additional terms presented in connection with a particular Website feature, promotion, reservation, or transaction, constitute the entire agreement between you and the applicable Smart Self Storage Parties concerning use of the Website. For clarity, this provision does not supersede or modify an applicable Facility Agreement.
21. Contact Information
Questions concerning the Website or these Terms may be directed to:
Smart Self Storage (c/o Carlo Development LLC)
P.O. Box 5637
Sherman Oaks, CA 91413
Telephone: 747-233-5768
Email: receptionist@carloinc.net